Submit and Manage Your Help & Support Request

How can we help you?

You do not need to be signed in to submit a request. Choose the webform that best describes what you need help with and provide the requested information.

If you are signed in, you can view, track, and respond to your requests in one place.

Submit a request

1. Go to Help & Support.
2. Select Submit a request.
3. Choose the form that best describes what you need help with.
4. Complete the required fields and provide any additional information that will help us understand your request.
5. If applicable, attach supporting files or screenshots.
6. Select Submit.

What happens next?

After you submit your request, it is sent to our Customer Support team.

You'll receive email notifications with your request details and responses from Customer Support.

View and manage your requests

1. If you are signed in, you can view and manage your requests directly in Help & Support.
2. Select your profile name in the upper-right corner.
3. Select Requests from the menu.
   • Use the tabs to view:
     • My Requests - Requests you submitted
     • Requests I’m CC’d On - Requests where you have been copied (CC’d)
4. Select a request to view its details, status, and conversation history.
5. To respond, enter a message in the comment field and add an attachment if needed.
6. Select Submit.

You can also respond to Customer Support through the email notifications you receive.

Request statuses

Open - Customer Support is working on your request.

Awaiting your reply - We need more information from you.